ActiDesk - Web based Help Desk
ActiDesk is a Web-based Help Desk solution ideal for small to large businesses that want an automated and self service solution for their customers. ActiDesk offers the full end to end Customer to Operator integration with Administrator access, all on a hosted solution should you require it.
XKS can arrange for ActiDesk to be provided on a no obligation 7-day FREE trial.
Features
- Unlimited Customers, Departments, Operators & Tickets
- Automatic Email Ticket Generator
- Side by Side Ticket Replies, Ticket Time Management, Full Ticket History
- Colour Coded Ticket Priority/Severity
- Tickets Posts Viewable Internal Only
- Multiple Operator Assignees
- Customer and Operator Scoreboards
- Upload attachments
- Closed and Re-open Reasons
- My Account with default settings
- Configurable Administration Tool
- SLA & Escalation, Knowledge base, FAQ, Email Template Managers
- Branded with your logo and corporate colours
- FREE Support, Upgrades & Trial